Contentsquare

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Digital

Contentsquare’s flagship product provides all the capabilities digital teams need to understand the how and why of visitor behavior across their website. Contentsquare Digital empowers you to improve customer journeys, increase conversions, and hike productivity. Digital is the foundation of the Contentsquare Experience Analytics Platform.

Merchandising

Contentsquare Merchandising helps merchandisers decide which products to promote on their website, and where and how to promote them to optimize online sales performance. Merchandising brings together insights about navigation, content, product catalog, and pricing on customer behavior, all in one place. Merchandising deepens for this role the capabilities of the Contentsquare Experience Analytics platform.

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Apps

Contentsquare Apps delivers comprehensive insight into your native app mobile experiences. It provides what you need to know to improve customer journeys across all mobile touchpoints. Apps optimizes Contentsquare Experience Analytics Platform capabilities.

Insights

Contentsquare Insights delivers key metrics and actionable recommendations that matter most to each team, whether digital marketing, ecommerce,  IT and operations, or UX and design. Empower every team members with relevant insights and a common language for customer behavior to drive better alignment, faster decisions and better outcomes.

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Find & Fix

Contentsquare Find & Fix enables both business and technical teams to surface the technical root causes impacting customer experiences, such as JS and API errors, slow performance, and any kind of error messages that are visible to site visitors. Quantify the impact on revenue and other key metrics and prioritize fixes effectively.

Frequently Asked Questions

Contentsquare is a leading digital experience analytics (DXA) platform. It goes beyond traditional website analytics by capturing user behavior through session recordings, heatmaps, and clickstream data. This comprehensive data allows you to:

  • Identify user pain points: See exactly where users encounter difficulties or drop off during their journey.
  • Understand user intent: Uncover the motivations and goals behind user actions, leading to better product development and marketing strategies.
  • Personalize content and recommendations: Deliver targeted content and product suggestions based on individual user behavior.
  • Optimize website and app design: Make data-driven decisions to improve website flow, navigation, and user experience.

Contentsquare isn’t designed to replace existing analytics tools like Google Analytics. Instead, it complements these tools by providing in-depth user behavior insights that traditional analytics may miss. You can leverage both platforms together for a holistic view of your digital experience.

Contentsquare offers a multitude of benefits for businesses:

  • Enhanced user understanding: Gain a deeper understanding of your target audience and their behavior on your digital properties.
  • Improved conversion rates: Identify and remove conversion roadblocks, leading to a higher number of website conversions (e.g., purchases, sign-ups).
  • Increased customer satisfaction: Create a more user-friendly and engaging digital experience for your customers.
  • Data-driven decision making: Base your website and app development decisions on real user data, not just assumptions.

Absolutely! Contentsquare offers robust mobile app analytics capabilities. You can track user journeys, analyze in-app behavior, and identify areas for improvement within your mobile app, just like you would on a website.

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